Terms & Conditions
Please read carefully the following terms and conditions, as they set out our respective rights and obligations. Once you begin your tour with BeCool Travel, by default, you accept the terms and conditions set out below.
HEALTH & SAFETY
We strongly recommend that each traveller have health, accident, luggage and trip insurance. On the escorted tours it is a condition of travel that you have medical insurance and details must be provided at time of booking. We cannot be held responsible for those not covered.
Safety of our clients is paramount and we do monitor
local events and conditions. If we feel it is necessary
to modify an itinerary we will do so and naturally
advise you immediately, although this is rare. Every
attempt will be made to safeguard your holiday
You should be aware of potential hazards as walking amongst mountains, hills and even in cities does involve an element of risk. Terrain underfoot can vary and you may find walking poles a great aid to mobility and they take some strain off the knees.
As the tour leader is responsible for the safety of all group members, he or she may adopt a more cautious approach depending on local conditions.
Do be aware that itineraries planned for some tours may be varied on the spot because of unexpected events such as weather conditions.
The final decision for any change rests with our leader.
We cannot be held responsible for disruption to planned itineraries arising from weather conditions or other situations beyond our control. Every effort will be made to provide alternative activities and to ensure that you have the best possible Tour.
Travelers in all tours should be in good physical
condition and prepared to enjoy considerable walking,
often over uneven surfaces. Many spectacular views are
usually seen from the tops of hills that must be walked
We ask you to appraise your own capabilities honestly. In addition, those individuals requiring special attention, treatment or whose condition limits their activities must disclose this information to us.
We reserve the right to decline to accept or retain any person as a tour member should such a person's health, mental condition, physical infirmity or attitude jeopardize the operation of the tour and the rights welfare or enjoyment of other participants or their own self.
Participants agree not to hold the organizer responsible for any loss, injury or damage to any person, property or otherwise in connection with any accommodation, transportation or resulting from any Acts of God, dangers, incident at sea, fire, breakdowns in machinery or equipment, act of governments authorities, de hure or de facto, wars declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, defaults, delays, cancellations or any causes beyond our control, for any loss or damage resulting from improperly issued visas or other documents, and that our or its staff will not be responsible for any additional expenses or liability sustained for or incurred by the tour participant as a result of any of the forgoing clauses.
Inclusions: pick up and drop off, transportation and
services of guide (on Guided Tours) and driver.
Exclusions: admission fees to castles & attractions or events, guide services inside monuments, meals, tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and any other purchases of a personal nature.
Our tours are subject to a max. number of people.
Pre-booking is therefore essential to guarantee a place.
Restrictions on participation are a matter of common sense and we have no absolute ones. If you have a health problem or any physical limitation which may hamper or restrict your full involvement in any aspect of the tour, or about which we should be aware for your safety (e.g. walking difficulties, diabetes, asthma, angina, etc.), please advise us in detail and in writing at the time you reserve space. We will provide any information that you or your doctor may need to judge your capacity to participate fully in the tour and we may request a physician's letter indicating that you are healthy enough to participate on the tour.
We do not normally program strenuous physical exercise, but if it cannot be avoided the fact is made explicit in the tour description and in the general information sheets for the tour. Participants should be able to complete gentle walks of one-half day's duration, ride in any seat in tour vehicles and meet the simple schedule of the tour. We reserve the right to send home persons unable or unwilling to conduct themselves in a manner compatible with the satisfactory operation of the tour.
You must obey the laws of Portugal and the European
Union, whilst travelling on our tours.
We would ask you to show respect to the many diverse customs that exist in Portugal. Please note that living standards and practices, as well as conditions and standards with respect to the provision of utilities, sanitary services and the grading of accommodation that differ with your country standards, may be encountered during your travel for which we can not be held responsible.
Price quotations are subject to change without notice.
We promote ecotourism activities with natural, cultural and environmental interest. We expect the utmost respect of the natural areas and local lifestyles of the places we visit by the participants. We also respect the code of conduct of the protected areas according with the ICNB (Biodiversity and Nature Conservation Institute) and we expect the same from our clients.
We reserve the right to suspend or cancel an activity if we find that your behavior is in conflict with this philosophy and code of conduct.
Your appointed BeCool Travel Tour Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of BeCool Travel. If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
The routes and exact time on certain interest points are indicative. Our team works flexibly with you, and some of these moments can be extended or shortened. The duration and itinerary of activities are subject to change without previous notice depending on external factors.
It i is your responsibility to meet your tour at arranged points. Because of the nature of the service, BeCool Travel will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service, BeCool Travel will endeavour to ensure that departure and arrival.
BeCool Travel has a complaints book and reports to
Portugal Tourism Bureau.
In case you have other questions you should discuss them with BeCool Travel and those are subject to the Portuguese law.
Passengers may be filmed/photographed during the tour. BeCool Travel reserves the right to reproduce such film/photos for any purpose whatsoever without notification, compensation or payment.
By using BeCool Travel services, you agree with the above terms and conditions.
In the rare event of litigation, the consumer can resort to an alternative third party entity for resolution, like the: Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (www.consumoalgarve.pt).
At Livro de Reclamações Electrónico (www.livroreclamacoes.pt) you can submit a complaint and / or request practical information about your consumer rights.